Effective Date: January 1, 2025
Last Updated: January 1, 2025
Contact: info@dxbmark.com
Support: support@dxbmark.com
Finance: accounts@dxbmark.com

1. Introduction

DXBMARK is committed to clear, fair, and transparent policies regarding refunds, cancellations, and shipping. This document outlines:

✔ Eligibility for refunds on digital and service-based products.
✔ Shipping guidelines for any physical products (if applicable).
✔ Return policies in compliance with UAE Consumer Protection Laws (Link).

By making a purchase with DXBMARK, you agree to these policies.

2. Refund Policy

We offer service-based and digital products, which have different refund rules:

A. Service-Based Refunds

Refunds for website development, IT services, digital marketing, and consulting are subject to:

✔ No Refunds for Completed Work – Once a service is delivered, no refunds will be issued.
✔ Partial Refunds for Incomplete Work – If a project is canceled mid-way, a partial refund may be considered based on work completed.
✔ No Refunds for Change of Mind – If a customer decides not to proceed after work has started, no refunds are provided.
✔ Cancellation Requests: Must be sent to support@dxbmark.com with valid reasoning.

🚨 Exception: If DXBMARK fails to deliver the agreed service due to internal reasons, a full refund may be processed.

B. Digital Products & SaaS Services

DXBMARK offers digital goods, SaaS (Software as a Service), and licenses, which are non-refundable once accessed or downloaded.

✔ No Refunds After Access – If a product is activated, downloaded, or used, refunds will not be issued.
✔ Defective Digital Products – If an error is found in the software due to DXBMARK, we will either fix the issue or provide a replacement.
✔ Subscription-Based Services – Refunds are not issued for past payments; cancellation applies to future billing cycles only.

📌 For SaaS-related concerns, contact: support@dxbmark.com.

C. Exceptions & Special Cases

Refund requests for exceptional cases (such as technical failures or unexpected issues) will be reviewed. DXBMARK reserves the right to:

✔ Offer store credit instead of cash refunds.
✔ Decline refunds if the claim is found invalid or fraudulent.

📌 For disputes regarding refunds, refer to our [Dispute Resolution Policy].

3. Shipping Policy

DXBMARK mainly provides digital services, but if we ship any physical products, the following applies:

✔ Processing Time: Orders are processed within 1-3 business days.
✔ Shipping Time: Standard shipping within UAE takes 3-7 business days.
✔ International Shipping: Delivery times vary based on destination and customs regulations.

📌 Shipping Fees:
✔ Local UAE Deliveries: Flat rate applies, unless specified otherwise.
✔ International Shipping: Rates vary based on carrier fees.
✔ Free Shipping: Available on select products when stated.

🚨 Delays & External Factors
DXBMARK is not responsible for shipping delays caused by:
❌ Customs clearance issues.
❌ Carrier-related problems.
❌ Force majeure events (e.g., natural disasters, political unrest).

📌 For shipment tracking, contact: support@dxbmark.com.

4. Returns & Exchanges

🚨 All sales are final. DXBMARK does not accept returns or exchanges for digital products and services.

For physical products (if applicable):
✔ Returns are accepted within 7 days of delivery.
✔ Product must be unused and in original packaging.
✔ Customer must cover return shipping costs.

📌 For return requests, email: support@dxbmark.com.

5. Warranty & Liability

✔ Third-Party Products: DXBMARK is not responsible for manufacturer warranties. Customers must contact the manufacturer for claims.
✔ Service Warranty: DXBMARK guarantees that all services are performed to industry standards, but we do not guarantee specific outcomes beyond what was agreed.
✔ Limitation of Liability: DXBMARK’s maximum liability is limited to the amount paid for the disputed service or product.

📌 For warranty details, refer to our [Product Warranty & Claims Policy].

6. Cancellation Policy

✔ For services: Cancellations must be requested at least 7 days before the project start date.
✔ For digital products: Once purchased, cancellations are not possible after activation.
✔ For subscriptions: You may cancel anytime, but no refunds will be issued for the billing cycle already paid.

📌 For cancellations, contact: support@dxbmark.com.

7. Dispute Resolution

✔ All refund, return, or shipping disputes must first go through mediation before any legal action.
✔ All disputes are governed by UAE laws and handled in Dubai courts.

📌 For dispute resolution, refer to our [Dispute Resolution Policy].

8. Changes to This Policy

DXBMARK reserves the right to update these policies at any time. Updates will be:
✔ Published on our website
✔ Communicated to customers via email if significant changes occur

📌 For inquiries, email: info@dxbmark.com.

🔗 Related Policies:

📌 [Terms & Conditions]
📌 [Product Warranty & Claims Policy]
📌 [Dispute Resolution Policy]

✅ DXBMARK Ensures Compliance with UAE Consumer Protection & E-Commerce Laws

By using DXBMARK services, you acknowledge and agree to this Refund & Shipping Policy.