Product Warranty & Claims Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025
Contact: info@dxbmark.com
Support: support@dxbmark.com

1. Introduction

DXBMARK provides digital and technology services and may sell physical products that come with manufacturer warranties. This policy clarifies:

✔ Warranty coverage for physical and digital products.
✔ How to file warranty claims and limitations.
✔ DXBMARK’s liability in relation to third-party manufacturers.

📌 By purchasing or using DXBMARK products and services, you agree to this policy.

2. Warranty for Physical Products

DXBMARK does not offer direct product warranties but facilitates manufacturer warranties where applicable.

✔ Manufacturer Warranty Applies: If a product has a manufacturer warranty, all claims must be handled directly with the manufacturer.
✔ DXBMARK Does Not Cover: Misuse, accidental damage, or unauthorized modifications.
✔ Warranty Transferability: Warranties apply only to the original purchaser and are non-transferable.

📌 Customers must follow the manufacturer’s warranty terms and procedures.

🚨 DXBMARK is not responsible for changes in manufacturer warranty policies.

3. Warranty for DXBMARK Services & Digital Products

DXBMARK guarantees that its services and digital products function as described at the time of purchase or contract agreement.

✔ Service Warranty Duration: The warranty period for digital services (e.g., web development, IT consulting) is defined per contract agreement.
✔ Bug Fixing & Support: Issues resulting from DXBMARK development errors will be fixed at no additional cost during the warranty period.
✔ Exclusions: The warranty does not cover issues caused by:

Client-side misconfigurations.
Third-party software conflicts.
Unauthorized modifications.

📌 For service-related warranty claims, contact: support@dxbmark.com.

4. How to File a Warranty Claim

To initiate a warranty claim, customers must:

✔ Provide proof of purchase (invoice, receipt, or order confirmation).
✔ Describe the issue clearly and include relevant evidence (photos, logs, or screenshots).
✔ Submit a claim request via email to support@dxbmark.com.

🚨 Claims without sufficient proof may be rejected.

5. Non-Warranty Service Requests

Customers requiring repairs, upgrades, or support services beyond the warranty period may request:

✔ Paid Support Plans for continued assistance.
✔ Consultation Services for third-party integrations or additional configurations.

📌 DXBMARK offers extended support options under separate service agreements.

6. Warranty Limitations & Exclusions

DXBMARK and its third-party manufacturers do not cover warranties for:

❌ Damage caused by misuse, neglect, or unauthorized repairs.
❌ Normal wear and tear, including battery life depletion or cosmetic damage.
❌ Issues caused by external software, viruses, or incompatible third-party applications.
❌ Force majeure events, including natural disasters, cyberattacks, or regulatory shutdowns.

🚨 Warranty claims will be denied if the product or service has been altered beyond its intended use.

7. Refunds & Replacements

✔ Refunds are only applicable if a product or service is proven defective and cannot be repaired.
✔ For eligible claims, DXBMARK may offer:

A replacement product (if available).
A service credit towards future purchases.
✔ Refunds are issued based on DXBMARK’s [Refund & Shipping Policy].

📌 Refunds for manufacturer-backed products must follow manufacturer policies.

8. Governing Law & Compliance

✔ This policy is governed by United Arab Emirates (UAE) consumer protection and commercial laws.
✔ Warranty disputes will be handled under Dubai courts.

📌 For legal matters, refer to our [Dispute Resolution Policy].

9. Changes to This Policy

DXBMARK reserves the right to update this Product Warranty & Claims Policy based on manufacturer policy changes, service modifications, or legal updates. Major updates will be:

✔ Published on our website.
✔ Communicated to customers via email or service agreements.

Last Updated: January 1, 2025

📧 For warranty-related inquiries, contact: info@dxbmark.com.

🔗 Related Policies

📌 [Terms & Conditions]
📌 [Refund & Shipping Policies]
📌 [Limitation of Liability Policy]
📌 [Dispute Resolution Policy]

✅ DXBMARK Ensures Transparent Warranty & Claims Processing

By purchasing or using DXBMARK products and services, you acknowledge and agree to this Product Warranty & Claims Policy.