Effective Date: January 1, 2025
Last Updated: January 1, 2025
Contact: info@dxbmark.com
Support: support@dxbmark.com
Finance: accounts@dxbmark.com

1. Introduction

These Terms & Conditions (“Terms”) govern your use of DXBMARK’s website, services, and digital platforms. By accessing or using our services, you agree to comply with these Terms.

DXBMARK operates in accordance with the following legal frameworks:
✔ UAE Federal Law No. 15 of 2020 on Consumer Protection (Link)
✔ UAE Electronic Transactions & Trust Services Law (Link)
✔ UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021) (Link)
✔ General Data Protection Regulation (GDPR) – EU (Link)

If you do not agree with these Terms, please refrain from using DXBMARK’s services.

2. Use of Services

DXBMARK provides digital marketing, media production, IT solutions, web development, and consultancy services. By using our services, you agree to:

✔ Use services lawfully – No fraudulent, unauthorized, or malicious activity.
✔ Respect intellectual property – No unauthorized reproduction or distribution of our content.
✔ Provide accurate information – Ensure your details are correct for account registration and transactions.
✔ Follow applicable laws – Compliance with UAE regulations and international legal standards.

🚨 Restricted Activities:
❌ Using DXBMARK’s services for illegal, defamatory, or fraudulent purposes.
❌ Violating intellectual property rights or distributing copyrighted material without permission.
❌ Engaging in unauthorized data collection, hacking, or system disruption.
❌ Impersonating DXBMARK or misrepresenting our services.

Violation of these terms may lead to account suspension, termination, and legal action.

3. User Responsibilities

By using DXBMARK’s services, you acknowledge:

✔ You are at least 18 years old or have legal guardian consent.
✔ You own or have permission to use any data, images, or content uploaded to our platforms.
✔ You will not hold DXBMARK liable for content posted by third parties on our platforms.
✔ You will maintain confidentiality of account credentials and notify us of any unauthorized access.

4. Payment & Billing

For web development, IT solutions, digital services, and consulting, payments are subject to the following terms:

✔ Invoices: Issued upon service agreement.
✔ Payment Methods: Bank transfer or other approved methods.
✔ Late Fees: Payments overdue by 7 days may incur a 5% late fee.
✔ Non-Payment: DXBMARK reserves the right to suspend or terminate services until outstanding payments are settled.
✔ Currency: All transactions are processed in AED (UAE Dirhams) or USD (US Dollar) unless stated otherwise.

For billing concerns, contact: accounts@dxbmark.com.

5. Refund & Cancellation Policy

DXBMARK maintains a strict refund policy to protect both parties:

✔ Service-Based Refunds: Refunds are only issued if a service is not delivered due to DXBMARK’s fault.
✔ Digital Products: No refunds once the product has been accessed or downloaded.
✔ Project-Based Work: Refunds depend on project milestones and agreed-upon deliverables.
✔ Cancellation Requests: Must be made in writing via support@dxbmark.com.

📌 For full refund details, refer to our [Refund & Shipping Policy].

6. Limitation of Liability

DXBMARK is not responsible for:

✔ Indirect, incidental, or consequential damages from service use.
✔ Client errors (incorrect implementation, misuse of services).
✔ External disruptions (third-party service failures, internet downtime).
✔ Unauthorized modifications made to websites, IT systems, or digital assets after delivery.

🚨 Maximum Liability: DXBMARK’s total liability is limited to the amount paid for the affected service.

For legal concerns, refer to our [Limitation of Liability Policy].

7. Intellectual Property Rights

DXBMARK retains full ownership of all creative, digital, and intellectual assets produced unless otherwise agreed.

✔ Trademarks & Branding: Unauthorized use of DXBMARK’s name, logo, or materials is strictly prohibited.
✔ Client Content: Users are responsible for ensuring their content does not infringe third-party copyrights.
✔ Licensing: Content created by DXBMARK may require a separate license for commercial use.

📌 For details, refer to our [Intellectual Property Policy].

8. Service Availability & Termination

✔ Service Uptime: We strive for 99.9% service availability but do not guarantee uninterrupted access.
✔ Account Termination: DXBMARK reserves the right to suspend or terminate accounts that:
❌ Violate these Terms.
❌ Engage in fraudulent activities.
❌ Fail to settle outstanding payments.

Users may terminate services by submitting a formal request to support@dxbmark.com.

9. Dispute Resolution

All disputes will be resolved through negotiation, mediation, or legal action if necessary, under:

✔ UAE Laws – Disputes are governed by Dubai courts.
✔ Mandatory Mediation – Parties must attempt resolution before legal proceedings.

📌 For further details, refer to our [Dispute Resolution Policy].

10. Privacy & Data Protection

DXBMARK follows strict data protection policies under:

✔ UAE Data Protection Laws (Link)
✔ General Data Protection Regulation (GDPR) (Link)

🚨 Users must ensure they have consent to share personal data with DXBMARK.

📌 For details, see our [Privacy Policy] and [Data Protection & Security Policy].

11. Updates to These Terms

DXBMARK reserves the right to modify these Terms at any time. Changes will be:
✔ Posted on our website.
✔ Communicated via email for significant updates.

Last Updated: January 1, 2025

📧 For inquiries, contact: info@dxbmark.com.

🔗 Related Policies

📌 [Privacy Policy]
📌 [Refund & Shipping Policies]
📌 [Limitation of Liability]
📌 [Intellectual Property Policy]
📌 [Dispute Resolution Policy]

✅ DXBMARK Ensures Full Compliance with UAE & International Laws

By using DXBMARK services, you acknowledge and agree to these Terms & Conditions.