+971 (50) 843 4296

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+971 (50) 512 15 83

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sales@dxbmark.com

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Frequently Asked Questions

General Questions​
Digital & Technical Services
Billing & Payments
Support & Maintenance​
Security & Privacy
Marketing & Ads

Frequently Asked Questions

General Questions​

DXBMark is a comprehensive digital solutions provider based in Dubai. We specialize in branding, digital marketing, video production, web development, IT support, cloud solutions, and AV consultancy—delivering innovative and integrated solutions to help businesses thrive in the digital era.

The name DXBMark carries a deep meaning, combining both our location and our vision:

  • DXB – Represents Dubai, our launching point, symbolizing growth, connectivity, and digital transformation. But beyond geography, DXB embodies three key pillars of our philosophy:

    • D – Design, the foundation of our work, covering everything from branding to UI/UX.
    • X – eXperience, both in terms of our expertise and our focus on seamless user experiences tailored to each client’s needs.
    • B – Beyond, reflecting our ambition to be more than just a service provider—we aim to build a fully integrated digital ecosystem that connects businesses to the ever-evolving digital world.

  • Mark – Represents multiple ideas, each playing a vital role in our vision:

    • Marketing – Digital marketing is a core part of what we do, ensuring businesses gain visibility, engagement, and growth.
    • Market – We serve as a complete digital marketplace for startups, SMEs, and even large enterprises. Our services cover design, production, branding, marketing, IT solutions, hosting, cloud computing, and beyond—offering a one-stop solution for businesses navigating digital transformation.

 

Our long-term vision includes expanding our ecosystem, particularly in:
✅ Smart Devices & IoT Solutions – We plan to launch an eCommerce platform for selling smart home devices, IoT gadgets, and automation solutions.
✅ Subscription & Digital Services Hub – A dedicated platform for domain registrations, hosting plans, software subscriptions, and cloud services management.
✅ Advisory & Consulting – Expanding our role in IT consulting, event tech solutions, and digital transformation strategies, helping businesses adapt to the future of AI, cloud computing, and automation.

At DXBMark, we don’t just provide services—we create connected experiences that help businesses evolve, innovate, and grow in the digital world. 🚀

 
 
 

Yes! We offer free initial consultations to understand your requirements and suggest the best solutions. For in-depth business analysis or strategy planning, we provide paid consultancy services.

We operate Monday to Friday, from 9 AM to 8 PM (GST). Support services are available during working hours and 24/7 for some services, with urgent requests handled on a case-by-case basis.

You can reach us via email at info@dxbmark.com, or for direct support, email support@dxbmark.com. You can also connect with us through WhatsApp, LinkedIn, Facebook, and Instagram.

No, we serve clients across the Middle East, North Africa, and the UK. Our team operates remotely and can handle projects internationally.

Yes! We are open to collaborations with freelancers, agencies, and businesses. If you’re interested, send us your portfolio or proposal at hr@dxbmark.com.

Frequently Asked Questions

Digital & Technical Services

We develop a wide range of websites, including business websites, e-commerce stores, portfolios, blogs, and custom web applications.

Yes, our SEO experts work on optimizing your website for search engines, ensuring better visibility and organic traffic growth.

Yes, we offer post-launch support for website updates, maintenance, and modifications. Additional charges may apply depending on the scope of changes. However, we provide our clients with free website maintenance and regular follow-ups throughout the hosting contract period.

Absolutely! We offer website optimization services to enhance speed, SEO ranking, and security for better performance.

We specialize in WordPress, but we also work with Shopify, Webflow, and custom CMS solutions depending on project needs.

Yes, we offer secure and high-performance hosting solutions tailored to different business needs.

Frequently Asked Questions

Billing & Payments

We accept Bank transfers as our primary payment method. Additionally, we support:

  • Ziina Gateway
  • Credit/Debit Cards
  • PayPal Platform
  • Digital Wallets (Apple Pay & Google Pay)

🔜 Coming Soon:

  • Wallet Amount – A balance system for easy payments on our website.

Yes, for projects above a certain value, we offer structured payment plans. The standard payment terms include 50% upfront, 25% upon approval, and 25% upon project completion.

Bank transfer fees and international transaction charges may apply. We recommend checking with your bank for any additional costs.

Refunds are subject to our Refund & Shipping Policies. Generally, deposits are non-refundable, but in certain cases, we may offer refunds based on project terms.

Yes, we require a 50% upfront payment before starting any project. This ensures commitment from both sides and helps allocate resources efficiently.

Yes, all payments come with a detailed invoice. You will receive it via email, and you can also request additional documentation if needed.

🔜 Coming Soon:

  • Customer Portal Invoices – customers will be able to download invoices directly from their account portal.

Frequently Asked Questions

Support & Maintenance

Yes, we offer post-launch support plans for website maintenance, updates, and troubleshooting.

Standard requests are handled within 24-48 hours, while urgent cases are prioritized.

Emergency support may be available for critical issues. Additional charges may apply.

Simply email support@dxbmark.com with your request, and our team will assist you.

For continuous maintenance, we offer monthly and yearly support plans tailored to business needs.

Yes, we offer website migration services, ensuring a smooth transfer with minimal downtime.

Frequently Asked Questions

Security & Privacy

Yes! We prioritize data security and client confidentiality, using secure hosting, encryption, and best security practices.

We follow strict data protection policies and use NDA agreements when necessary to protect client confidentiality.

Contact us immediately at support@dxbmark.com, and our security team will assess and address the issue.

We do not share personal or business data with third parties unless legally required or explicitly authorized by the client.

Yes, all our digital services are GDPR-ready, ensuring compliance with international data protection laws.

We implement SSL encryption, malware protection, regular security audits, and firewall setups to safeguard websites.

Frequently Asked Questions

Marketing & Ads

Yes, we manage Google Ads, Facebook, Instagram, and LinkedIn ad campaigns to maximize ROI.

Yes, our team specializes in professional video production, motion graphics, and branded visual content.

SEO takes 3-6 months for significant results, while PPC campaigns generate immediate traffic but require optimization for ROI.

We provide SEO, content marketing, social media management, and paid advertising to enhance your online presence.

SEO focuses on organic growth through keyword optimization, while PPC (Pay-Per-Click) involves paid ads for instant results.

Yes! We offer social media management services, including content creation, scheduling, and audience engagement.

Still have questions?

Can’t find the answer you’re looking for?Please chat to our friendly team!

Get In Touch

At DXBMark, we craft experiences that drive success. With a commitment to innovation and excellence, we empower businesses to thrive in an ever-evolving digital landscape.

“DXBMark – Design. eXperience. Beyond – You Imagine, We Craft.”

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Based in Dubai — Serving the Middle East, North Africa, and UK with cutting-edge digital solutions.

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info@dxbmark.com
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