Effective Date: January 1, 2025
Last Updated: January 1, 2025
Contact: info@dxbmark.com
Support: support@dxbmark.com

1. Introduction

DXBMARK is committed to resolving disputes fairly, efficiently, and in compliance with UAE laws. This policy outlines:

✔ Steps for resolving customer complaints and disputes.
✔ Preferred resolution methods (mediation, arbitration, or legal action).
✔ Applicable governing law and jurisdiction.

By using DXBMARK’s services, you agree to follow these dispute resolution procedures before taking any legal action.

2. Scope of Disputes Covered

This policy applies to any disagreements, claims, or conflicts between DXBMARK and:

✔ Customers or clients using DXBMARK services.
✔ Business partners, affiliates, or service providers.
✔ Any third party engaging with DXBMARK under contractual terms.

🚨 Disputes covered include, but are not limited to:

• Service performance or quality disagreements.
• Payment disputes, refunds, and billing issues.
• Intellectual property claims related to DXBMARK content or branding.
• Breach of contract, misrepresentation, or non-compliance.

3. Initial Complaint Process

Customers must first attempt to resolve disputes directly with DXBMARK before pursuing external legal remedies.

✔ Step 1: Submit a formal dispute request to support@dxbmark.com with details of the complaint.
✔ Step 2: DXBMARK’s dispute resolution team will review the claim and respond within 10 business days.
✔ Step 3: If the dispute is unresolved, DXBMARK may offer mediation or arbitration as an alternative solution.

📌 Failure to follow this process may result in delays in resolving the dispute.

4. Mediation & Alternative Dispute Resolution (ADR)

Where possible, DXBMARK encourages mediation or arbitration before resorting to litigation.

✔ Mediation: A neutral third party helps both sides reach a mutual agreement.
✔ Arbitration: A legally binding decision is made by a neutral arbitrator.

🚨 Customers must agree to mediation/arbitration before filing lawsuits.
🚨 DXBMARK reserves the right to refuse arbitration in cases involving fraud, abuse, or criminal activity.

📌 For mediation inquiries, contact: support@dxbmark.com.

5. Governing Law & Jurisdiction

✔ All disputes will be governed by the laws of the United Arab Emirates (UAE).
✔ Primary jurisdiction for disputes is the Dubai Courts.
✔ Exceptions may apply for international clients under GDPR or other legal frameworks.

📌 Legal disputes involving international clients will be handled on a case-by-case basis.

6. Exclusions & Limitations

DXBMARK will not be liable for disputes arising from:

✔ Customer negligence or misuse of services.
✔ Disputes between customers and third-party service providers (e.g., payment processors, hosting providers).
✔ Unauthorized modifications or misuse of DXBMARK products/services.

📌 For details on liability limitations, refer to our [Limitation of Liability Policy].

7. Class Action Waiver

✔ By using DXBMARK services, customers waive the right to file class-action lawsuits.
✔ Disputes must be handled on an individual basis.

🚨 DXBMARK will not participate in group lawsuits or mass claims against its services.

8. Changes to This Policy

DXBMARK reserves the right to update this Dispute Resolution Policy to reflect changes in UAE law or company operations. Any major updates will be:
✔ Published on our website.
✔ Communicated to affected customers.

Last Updated: January 1, 2025

📧 For dispute-related concerns, contact: info@dxbmark.com.

🔗 Related Policies

📌 [Terms & Conditions]
📌 [Refund & Shipping Policies]
📌 [Limitation of Liability Policy]
📌 [Intellectual Property Policy]

✅ DXBMARK Ensures Fair & Legal Dispute Resolution for All Users

By using DXBMARK services, you acknowledge and agree to this Dispute Resolution Policy.